Front Desk Supervisor – Guest Experience Leader

Gabriel Group; Warrenton (MO); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Employee Assistance Program

Job summary

Midas Hospitality is seeking an experienced Front Desk Supervisor to lead the Front Desk team and oversee operations during shifts. The role emphasizes guest service excellence, training, and ensuring smooth check-in/check-out experiences for guests in a fast-paced hotel environment.

The ideal candidate will communicate effectively, lead by example, and work flexibly across mornings, evenings, weekends, and holidays, while maintaining brand standards and collaborating with other departments.

Qualifications

• Prior Front Desk / Guest Services experience.
• Experience leading a hotel Front Office team.
• Strong communication and conflict-resolution skills.
• Familiarity with PMS and reservations systems.
• Ability to work a flexible schedule including mornings, evenings, weekends and holidays.

Responsibilities

• Lead daily Front Desk operations during shifts with high standards of guest service.
• Train, coach, and support Front Desk associates on procedures and brand standards.
• Assist onboarding and provide ongoing performance feedback and development.
• Oversee check-in/check-out processes and reservations management.
• Monitor cash handling, transactions, and deposits for accuracy.
• Coordinate with Housekeeping, Engineering, Sales and leadership for seamless operations.
• Complete shift reports and Front Office documentation.
• Support scheduling and shift coverage as directed.

Skills

Front desk leadership

Guest service excellence

Communication

Conflict resolution

Team development

Cash handling

Tools

PMS

Job description

Midas Hospitality is seeking an experienced Front Desk Supervisor to lead the Front Desk team and oversee operations during shifts. The role emphasizes guest service excellence, training, and ensuring smooth check-in/check-out experiences for guests in a fast-paced hotel environment.

The ideal candidate will communicate effectively, lead by example, and work flexibly across mornings, evenings, weekends, and holidays, while maintaining brand standards and collaborating with other departments.