Front Desk Agent | Guest Services Pro

Gabriel Group; Chesterfield (MO); On-site; USD 22,000 - 23,000; Full time

Job summary

Midas Hospitality is seeking a Front Desk Agent / Guest Services Agent to join our hotel team. This role focuses on delivering outstanding guest service during check-in, stay, and check-out to create exceptional first and last impressions.

The ideal candidate enjoys interacting with people, solving problems, and thrives in a fast-paced environment while maintaining a welcoming, professional atmosphere. Prior hospitality or customer service experience is preferred, and working flexible hours is

Qualifications

• Experience in customer service or hospitality is preferred.
• Strong communication and interpersonal skills are required.
• Ability to work flexible hours including mornings/evenings/weekends/holidays.

Responsibilities

• Greet guests with a warm, professional attitude during check-in/check-out.
• Process reservations, modifications, and cancellations per standards.
• Know room types, rates, packages, promotions, and availability.
• Use upselling techniques to maximize room revenue and guest satisfaction.
• Handle payments, post charges, and cash handling procedures.
• Enroll guests into loyalty programs when eligible.
• Answer questions about services, amenities, and local attractions.
• Resolve guest concerns promptly and escalate as needed.
• Coordinate with housekeeping and other departments to meet guest needs.
• Maintain accurate front desk records and shift reports.
• Complete daily front desk procedures and report verification.

Skills

Customer service

Communication

Problem solving

Multitasking

Cash handling

Education

High school diploma

Customer service training

Tools

PMS

Job description

Midas Hospitality is seeking a Front Desk Agent / Guest Services Agent to join our hotel team. This role focuses on delivering outstanding guest service during check-in, stay, and check-out to create exceptional first and last impressions.

The ideal candidate enjoys interacting with people, solving problems, and thrives in a fast-paced environment while maintaining a welcoming, professional atmosphere. Prior hospitality or customer service experience is preferred, and working flexible hours is