Guest Experience Front Desk Agent | Flexible Shifts

Gabriel Group; Lenexa (KS); In loco; USD 20.000 - 29.000; Tempo pieno

Descrizione del lavoro

Midas Hospitality is seeking a Front Desk Agent / Guest Services Agent to join our hotel team. This role delivers outstanding customer service through check-in, stay, and check-out to create memorable guest experiences.

The ideal candidate enjoys helping people, solving problems, and thrives in a fast-paced environment while maintaining a welcoming, professional atmosphere. Prior hospitality experience and a basic understanding of hotel PMS are a plus.

Competenze

• Experience in customer service or hospitality is preferred but not required.
• Strong communication, interpersonal, and problem-solving skills are essential.
• Ability to deliver exceptional guest service while remaining professional in a fast-paced environment.
• Basic computer skills and the ability to learn hotel Property Management Systems (PMS).
• Experience handling cash, credit card transactions, and maintaining accurate records is preferred.

Mansioni

• Welcome guests with a friendly and professional attitude during check-in and check-out.
• Process reservations, modifications, and cancellations per hotel standards.
• Maintain knowledge of room types, rates, packages, promotions, and availability.
• Utilize suggestive selling techniques and promote loyalty programs.
• Respond to guest questions about services, amenities, and local attractions.
• Communicate with housekeeping and other departments to meet guest needs.

Conoscenze

Customer service

Communication

Problem solving

Multitasking

Formazione

High school diploma

Strumenti

PMS

Descrizione del lavoro

Midas Hospitality is seeking a Front Desk Agent / Guest Services Agent to join our hotel team. This role delivers outstanding customer service through check-in, stay, and check-out to create memorable guest experiences.

The ideal candidate enjoys helping people, solving problems, and thrives in a fast-paced environment while maintaining a welcoming, professional atmosphere. Prior hospitality experience and a basic understanding of hotel PMS are a plus.