Hotel Front Desk Leader - Guest Experience & Ops

Stonebridge Hospitality Associates; Boston (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Stonebridge Hospitality Associates in Boston, MA is seeking a Front Office Supervisor to ensure exemplary guest service and achieve performance objectives tied to revenues and efficiency. The role reports to the General Manager and collaborates with corporate training to improve guest satisfaction scores.

The position requires a Bachelor's degree or 1–2 years related experience, and involves training staff, scheduling, and monitoring front desk operations.

Qualifications

• Bachelor's degree or 1–2 years related experience and/or training, or equivalent combination of education and experience.

Responsibilities

• Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.
• Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.
• Effectively trains guest service agents on proper front desk procedures.
• Recruits, interviews and selects the most qualified candidates for front desk positions.
• May prepare weekly schedules for front office staff.
• Address performance deficiencies of front office staff through coaching and disciplinary actions.
• Completes performance evaluations for front office staff timely.
• Maintains regular attendance and is consistently on time.
• Maintains high standards of personal appearance and grooming, including dress code compliance.

Education

Bachelor's degree

Job description

Stonebridge Hospitality Associates in Boston, MA is seeking a Front Office Supervisor to ensure exemplary guest service and achieve performance objectives tied to revenues and efficiency. The role reports to the General Manager and collaborates with corporate training to improve guest satisfaction scores.

The position requires a Bachelor's degree or 1–2 years related experience, and involves training staff, scheduling, and monitoring front desk operations.