Front Office Supervisor — Guest Experience Leader

Stonebridge Companies; New York (NY); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge is seeking a Front Office Supervisor in New York to oversee daily front office operations, including guest reception, reservations, and telephone services. You will support the Front Office Manager and supervise the front office team to maintain service standards and efficiency.

The role requires 2+ years of supervisory experience in hospitality, strong leadership, and excellence in communication. Flexible scheduling, with evenings, weekends, and holidays, is expected.

Qualifications

• 2+ years of front office or guest services supervisory experience.
• Strong leadership and supervisory skills to manage a team.
• Excellent communication and interpersonal skills.
• Proficiency in property management systems and reservations.
• Ability to handle guest issues professionally and promptly.
• Experience with scheduling, training, and staff development.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Ensure accurate guest information and billing during check-in.
• Handle guest problems or complaints in a timely manner.
• Maintain front office areas to company standards.
• Maximize occupancy while following overbooking policy.
• Communicate effectively with reservations, front office, and housekeeping.
• Ensure charges are entered and accounts balanced daily.
• Oversee check-out process for departing guests.
• Assist with luggage delivery/collection to rooms.
• Conduct staff training and performance evaluations.
• Act as Duty Manager when required and attend meetings.

Skills

Leadership and supervision

Guest relations

Communication skills

Scheduling and training

Tools

Property management systems

Reservations software

Job description

Stonebridge is seeking a Front Office Supervisor in New York to oversee daily front office operations, including guest reception, reservations, and telephone services. You will support the Front Office Manager and supervise the front office team to maintain service standards and efficiency.

The role requires 2+ years of supervisory experience in hospitality, strong leadership, and excellence in communication. Flexible scheduling, with evenings, weekends, and holidays, is expected.