Front Office Supervisor — Guest Experience Leader

Stonebridge Companies; Walnut Creek (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Travel and lodging perks

Job summary

Stonebridge Companies in Walnut Creek, CA, is seeking a Front Office Supervisor to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring high guest satisfaction. You will support the Front Office Manager and supervise the front office team to maintain service standards and operational efficiency.

The role requires 2+ years of supervisory front office experience in hospitality, strong leadership and communication skills, and proficiency

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proficiency in property management systems (PMS), reservations, and check-in/check-out processes.
• Ability to manage guest issues and resolve complaints in a professional and timely manner.
• Experience with scheduling, training, and staff development.
• Strong organizational skills with attention to detail to ensure smooth front office operations.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Oversee adherence to check-in procedures and accurate guest information and billing.
• Handle guest problems or complaints in a timely manner.
• Ensure rooms are maintained to the company’s standards.
• Maximize room occupancy while complying with overbooking policy.
• Communicate effectively between reservations, front office, and housekeeping.
• Ensure guest charges are entered accurately and accounts balanced daily.
• Supervise and expedite the check-out process for departing guests.

Skills

Leadership

Communication

PMS proficiency

Scheduling

Staff development

Training

Tools

Property management system (PMS)

Job description

Stonebridge Companies in Walnut Creek, CA, is seeking a Front Office Supervisor to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring high guest satisfaction. You will support the Front Office Manager and supervise the front office team to maintain service standards and operational efficiency.

The role requires 2+ years of supervisory front office experience in hospitality, strong leadership and communication skills, and proficiency