Front Desk Leader: Elevate Guest Experiences

HHM Hospitality; Boston (MA); On-site; USD 52,000 - 70,000; Full time

Job summary

HHM Hotels in Boston seeks a Front Desk Supervisor to oversee front desk operations with a focus on guest service, brand standards, and sustainability. You will lead staff, handle reservations, balance accounts, and resolve guest concerns while modeling HHM values.

The role supports growth to higher leadership roles and requires 1–3 years in hospitality and a degree preferred. Schedule includes varied shifts, weekends, and holidays with emphasis on service excellence.

Qualifications

• Associate3 or Bachelor2 degree preferred.
• 1013 3 years of related hospitality experience.
• Front desk supervisory experience preferred.

Responsibilities

• Interview, select, train, schedule, and coach associates according to brand standards.
• Resolve guest complaints by researching issues and implementing solutions.
• Monitor guest satisfaction scores and drive improvements.
• Oversee front office operations in the absence of managers.
• Process reservations, balances, and cash handling.
• Promote HHM marketing programs and EarthView sustainability practices.
• Greet guests and assign rooms; provide welcome folders and keys.
• Create action plans to remedy service deficiencies.

Skills

Guest service

Team leadership

Staff training

Conflict resolution

Reservations handling

Cash handling

Education

Associate3 or Bachelor2 degree preferred

Job description

HHM Hotels in Boston seeks a Front Desk Supervisor to oversee front desk operations with a focus on guest service, brand standards, and sustainability. You will lead staff, handle reservations, balance accounts, and resolve guest concerns while modeling HHM values.

The role supports growth to higher leadership roles and requires 1–3 years in hospitality and a degree preferred. Schedule includes varied shifts, weekends, and holidays with emphasis on service excellence.