Front Office Supervisor: Guest Experience Lead

Stonebridge Companies; New York (NY); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO (Paid Time Off)

401(k) matching

Wellness program

Job summary

Stonebridge Companies in New York, NY seeks a Front Office Supervisor to oversee daily front office operations, guest reception, reservations, and telephone services, ensuring high guest satisfaction and operational efficiency. This role reports to the Operations Manager and leads the front office team.

Qualifications include 2+ years of front office or guest services supervisory experience in hospitality, strong leadership, communication, and proficiency with property management systems and

Qualifications

• 2+ years of front office or guest services supervisory experience in hospitality.
• Strong leadership and interpersonal skills to manage a team.
• Proficiency with property management systems and check-in/check-out processes.

Responsibilities

• Oversee daily front office operations and guest reception.
• Ensure timely check-in/check-out and accurate guest information.
• Supervise and train front office staff and conduct evaluations.
• Coordinate with housekeeping and reservations to maximize occupancy.
• Handle guest issues professionally and promptly.

Skills

Front office supervision

Leadership

Communication

Guest relations

Tools

PMS software

Job description

Stonebridge Companies in New York, NY seeks a Front Office Supervisor to oversee daily front office operations, guest reception, reservations, and telephone services, ensuring high guest satisfaction and operational efficiency. This role reports to the Operations Manager and leads the front office team.

Qualifications include 2+ years of front office or guest services supervisory experience in hospitality, strong leadership, communication, and proficiency with property management systems and