Front Desk Supervisor: Lead Guest Experience & Team Growth

Plazahotelelpaso; Boston (MA); On-site; USD 48,000 - 64,000; Full time

Job summary

HHM Hotels in Boston seeks a Front Desk Supervisor to lead guest services, oversee daily front desk operations, and uphold our standards of service, quality and sustainability.

You will interview, select, train and coach associates, handle guest concerns, balance accounts, take reservations, and promote brand programs while maintaining a welcoming lobby presence. Work may include holidays and weekends.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 1 to 3 years of related experience.

Responsibilities

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and HHM core values.
• Resolve guest complaints and concerns by researching the situation and determining effective solutions.
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Perform bookkeeping activities such as balancing accounts and conducting audits.
• Make and confirm reservations; balance bills and handle payments.

Education

Associate’s or Bachelor’s degree preferred

Job description

HHM Hotels in Boston seeks a Front Desk Supervisor to lead guest services, oversee daily front desk operations, and uphold our standards of service, quality and sustainability.

You will interview, select, train and coach associates, handle guest concerns, balance accounts, take reservations, and promote brand programs while maintaining a welcoming lobby presence. Work may include holidays and weekends.