Guest Services Supervisor – Front Desk

Stonebridge; New York (NY); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Wellness support

Life insurance

Disability coverage

Tuition aid

Travel perks

Lodging perks

Job summary

Stonebridge in New York, NY seeks a Front Office Supervisor to oversee daily front office operations, guest reception, reservations, and telephone services, ensuring guest satisfaction. The role supports the Front Office Manager and leads the front office team to uphold service standards and efficiency.

The ideal candidate will have 2+ years of supervisory experience in hospitality, strong leadership, and excellent communication.

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Ability to manage guest issues and resolve complaints in a professional and timely manner.
• Experience with scheduling, training, and staff development.
• Strong organizational skills with attention to detail to ensure smooth front office operations.

Responsibilities

• Ensure guests are greeted, checked in, and allocated rooms promptly and courteously.
• Oversee adherence to check-in procedures, ensuring accurate guest information and billing details.
• Be available to handle guest problems or complaints in a timely manner.
• Ensure rooms are maintained to the company’s established standards.
• Maximize room occupancy while adhering to the overbooking policy.
• Maintain effective communication between reservations, front office, and other departments such as housekeeping.
• Ensure that all guest charges are accurately entered and that accounts are balanced daily.
• Supervise and expedite the check-out process for departing guests.
• Ensure efficient delivery and collection of luggage to and from guest rooms.
• Oversee and maintain cleanliness and order in all front office areas.
• Conduct performance evaluations and identify training needs for front office staff.
• Act as Duty Manager when required and attend management meetings as necessary.

Skills

Front office supervision

Staff leadership

Guest service

Communication

Time management

Tools

PMS proficiency

Reservations systems

Check-in/out workflows

Job description

Stonebridge in New York, NY seeks a Front Office Supervisor to oversee daily front office operations, guest reception, reservations, and telephone services, ensuring guest satisfaction. The role supports the Front Office Manager and leads the front office team to uphold service standards and efficiency.

The ideal candidate will have 2+ years of supervisory experience in hospitality, strong leadership, and excellent communication.