Front Office Supervisor — Guest Experience Leader

Accor; Massachusetts; On-site; USD 72,000 - 74,000; Full time

Job summary

Accor in Boston, MA is seeking an enthusiastic Front Office Assistant Manager to oversee daily front desk operations and guest services. You will supervise Front Office staff, handle guest issues, and support management on shift to ensure smooth check-ins and check-outs.

The role requires 1+ year supervisory experience in a hotel, strong communication, and familiarity with Opera PMS. Flexibility for long hours and a customer-service focus are essential.

Qualifications

• 1+ year of progressive Front Office supervisory experience in a hotel.
• Experience in front desk or customer service in a hotel environment preferred.
• Proficiency with hotel PMS systems (Opera knowledge a plus).

Responsibilities

• Oversee daily Front Desk operations and staff on shift.
• Assist with guest complaints and ensure resolution aligned with standards.
• Coordinate check-in/check-out processes with Housekeeping and Bell staff.
• Train new front desk team members and uphold service quality.

Skills

Front Office supervision

Guest service

Communication

Problem solving

Staff training

Education

College degree preferred

Tools

Opera PMS

MS Office

Job description

Accor in Boston, MA is seeking an enthusiastic Front Office Assistant Manager to oversee daily front desk operations and guest services. You will supervise Front Office staff, handle guest issues, and support management on shift to ensure smooth check-ins and check-outs.

The role requires 1+ year supervisory experience in a hotel, strong communication, and familiarity with Opera PMS. Flexibility for long hours and a customer-service focus are essential.