Hotel Front Desk Lead — Guest Experience

The-D-Las-Vegas; Las Vegas (NV); Vor Ort; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

The-D-Las-Vegas is seeking a Hotel Supervisor to coordinate daily front-of-house operations, including bellmen and front desk agents. You will ensure smooth check-ins/outs and assist guests with reservations and requests, aiming for top guest satisfaction.

You will resolve guest issues, promote service standards, and help maintain staffing and inventory levels to support a seamless hotel experience.

Qualifikationen

• A Bachelor's Degree or at least one year of professional experience in Hospitality.
• Bachelor's Degree in Hospitality preferred.
• 2 years front desk experience

Aufgaben

• Directly responsible for the daily coordination of the front of the house, including the bellmen and front desk agents.
• Provide outstanding guest service when checking guests in and out, booking reservations, and offering information and services as needed.
• Attend to guest needs and resolve problems to maximize guest satisfaction.
• Assist to ensure maximum inventory is available.

Kenntnisse

Communication

Guest service

Computer literacy

Microsoft Office

Outlook

Internet skills

Teamwork

Attention to detail

Ausbildung

Bachelor's Degree in Hospitality

Tools

Microsoft Office

Outlook

Internet

Jobbeschreibung

The-D-Las-Vegas is seeking a Hotel Supervisor to coordinate daily front-of-house operations, including bellmen and front desk agents. You will ensure smooth check-ins/outs and assist guests with reservations and requests, aiming for top guest satisfaction.

You will resolve guest issues, promote service standards, and help maintain staffing and inventory levels to support a seamless hotel experience.