Guest Experience Specialist - Front Desk

The-D-Las-Vegas; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

The-D-Las-Vegas invites applications for a Front Desk Agent to provide outstanding guest service during check-in/out, reservations, and information services at our Las Vegas property.

As a Front Desk Agent, you will handle keys, process payments, resolve guest questions, and support smooth hotel operations while aiming for maximum guest satisfaction. This role requires teamwork and strong communication to ensure guest needs are met.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience required.
• Must be able to work any day of the week and any shift, including weekends and holidays.

Responsibilities

• Accurately create reservations and check guests in and out.
• Operate terminal and process payments; issue keys and keep area clean.
• Address guests by name and provide information reflecting property knowledge.
• Assist guests with special needs to ensure protection of assets and service quality.
• Observe and report unusual or suspicious behavior.
• Maintain cleanliness of Front and Back of House areas and inform on shortages.

Skills

Effective communication

Basic math

Cash handling

Customer service

Teamwork

21 years of age

Education

HS Diploma or GED

Tools

Microsoft Office

Outlook

Internet

Job description

The-D-Las-Vegas invites applications for a Front Desk Agent to provide outstanding guest service during check-in/out, reservations, and information services at our Las Vegas property.

As a Front Desk Agent, you will handle keys, process payments, resolve guest questions, and support smooth hotel operations while aiming for maximum guest satisfaction. This role requires teamwork and strong communication to ensure guest needs are met.