Front Desk Supervisor – Guest Services Lead

Boyd Gaming Corporation; Las Vegas (NV); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Boyd Gaming Corporation is seeking a Front Desk Supervisor to assist the Hotel Manager with daily operations at our Las Vegas property. You will supervise front desk staff and ensure exceptional guest service.

The role requires 3+ years at a front desk, supervisory experience preferred, and proficiency with hotel management software. Compliance with gaming regulations and company policies is essential.

Formación

• Three (3) years of experience as a front desk clerk; supervisory experience preferred.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
• Must be able to use the company’s software systems for hotel management.

Responsabilidades

• Assist the Hotel Manager with daily front desk operations and supervise hotel staff.
• Prepare and manage weekly work schedules; maintain time and attendance records.
• Respond promptly to guest inquiries regarding hotel procedures and property information.
• Resolve customer complaints or disputes.
• Perform duties of a Hotel Clerk as needed.
• Maintain knowledge of room rates, types, availability, policies, and procedures.
• Utilize computer systems for front desk and office procedures.
• Maintain strict accountability of guest coupon books.
• Ensure adherence to company and regulatory policies.
• Handle other related projects and duties as assigned by management.

Conocimientos

Customer service

Communication

Interpersonal skills

Supervisory experience

Hotel staff coordination

Herramientas

Hotel management software

Descripción del empleo

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Assist the Hotel Manager with the daily front desk operations including the supervision of hotel staff and providing appropriate service to hotel guests.

Job Functions

• Hire, supervise, train, evaluate work performance, and administer counseling for staff members.
• Prepare the weekly work schedule and maintain time and attendance records.
• Respond quickly and accurately to guest inquiries regarding hotel procedures and property information.
• Resolve customer complaints or disputes.
• Able to perform duties of a Hotel Clerk as needed.
• Possess knowledge of room rates, types, availability, hotel policies, and procedures.
• Utilize computer system for various front desk and office procedures.
• Maintain strict accountability of guest coupon books.
• Ensure departmental adherence to applicable company and regulatory policies.
• Other related projects and/or duties as assigned by management.

Qualifications

• Three (3) years of experience as a front desk clerk. Supervisory experience preferred.
• Able to use the company’s software systems for hotel management, etc.
• Must have excellent customer service, communication, and interpersonal skills.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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