Front Desk Supervisor – Guest Services Lead

Gold-Coast-Hotel-; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Front Desk Supervisor to assist the Hotel Manager with daily operations at our Las Vegas property. You will supervise front desk staff and ensure exceptional guest service.

The role requires 3+ years at a front desk, supervisory experience preferred, and proficiency with hotel management software. Compliance with gaming regulations and company policies is essential.

Qualifications

• Three (3) years of experience as a front desk clerk; supervisory experience preferred.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
• Must be able to use the company’s software systems for hotel management.

Responsibilities

• Assist the Hotel Manager with daily front desk operations and supervise hotel staff.
• Prepare and manage weekly work schedules; maintain time and attendance records.
• Respond promptly to guest inquiries regarding hotel procedures and property information.
• Resolve customer complaints or disputes.
• Perform duties of a Hotel Clerk as needed.
• Maintain knowledge of room rates, types, availability, policies, and procedures.
• Utilize computer systems for front desk and office procedures.
• Maintain strict accountability of guest coupon books.
• Ensure adherence to company and regulatory policies.
• Handle other related projects and duties as assigned by management.

Skills

Customer service

Communication

Interpersonal skills

Supervisory experience

Hotel staff coordination

Tools

Hotel management software

Job description

Boyd Gaming Corporation is seeking a Front Desk Supervisor to assist the Hotel Manager with daily operations at our Las Vegas property. You will supervise front desk staff and ensure exceptional guest service.

The role requires 3+ years at a front desk, supervisory experience preferred, and proficiency with hotel management software. Compliance with gaming regulations and company policies is essential.