Hotel Front Desk Guest Service Specialist

The-Victus-Group,-Inc; Appleton (WI); On-site; USD 24,000 - 34,000; Full time

Job summary

The Victus Group, Inc. is seeking a Guest Service Attendant to greet and assist hotel guests at various office locations within the facility. You will register arrivals, assign rooms, and handle checkout while maintaining accurate records in the PMS.

You will also process payments, answer guest inquiries, and coordinate with housekeeping and maintenance to ensure a seamless stay. This role requires strong communication and the ability to multitask in a fast-paced hotel environment.

Qualifications

• High school qualification or equivalent.
• Previous hospitality experience would be advantageous.
• Strong written and verbal communication skills.
• Competency with Microsoft Office.
• Ability to multitask and work in a team environment.

Responsibilities

• Register arriving guests, assign rooms, and check guests out.
• Keep records of room assignments and registration information in a computer database.
• Process payments and explain charges to guests.
• Answer questions about services, schedules, and local community.
• Deliver basic necessities to guests when needed.
• Coordinate with housekeeping/maintenance to address room issues.

Skills

Communication skills

Bilingual preferred

Microsoft Office

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Victus Group, Inc. is seeking a Guest Service Attendant to greet and assist hotel guests at various office locations within the facility. You will register arrivals, assign rooms, and handle checkout while maintaining accurate records in the PMS.

You will also process payments, answer guest inquiries, and coordinate with housekeeping and maintenance to ensure a seamless stay. This role requires strong communication and the ability to multitask in a fast-paced hotel environment.