Front Desk & Guest Experience Specialist

Vista Host Hotels Management & Development; West Palm Beach (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Vista Host Inc. is seeking a Guest Service Representative to warmly welcome guests and manage front desk duties from check-in to check-out. You will answer inquiries, resolve issues with care, and coordinate with housekeeping to ensure a seamless stay.

The role emphasizes friendly communication, accuracy in processing documentation and payments, and a supportive, team-first work environment. This full-time position offers opportunities to grow in hospitality operations.

Qualifications

• Friendly communication and a strong customer service mindset.
• Comfort working in a fast-paced environment and managing multiple tasks.
• Attention to detail and a commitment to accuracy.
• Ability to stay calm, kind, and solution-focused when challenges come up.
• Strong reliability and a team-first attitude.

Responsibilities

• Welcome guests with a friendly, professional attitude and a genuine desire to help
• Handle check-in, check-out, and reservation-related questions accurately and efficiently
• Answer phone and guest inquiries, providing clear information and thoughtful support
• Address guest requests and resolve issues promptly, escalating when needed
• Ensure guest documentation and payment processes are completed correctly
• Coordinate with housekeeping and other departments to support a great guest experience
• Maintain a clean, organized, and welcoming front desk area

Skills

Customer service

Front desk

Communication

Problem solving

Teamwork

Attention to detail

Job description

Vista Host Inc. is seeking a Guest Service Representative to warmly welcome guests and manage front desk duties from check-in to check-out. You will answer inquiries, resolve issues with care, and coordinate with housekeeping to ensure a seamless stay.

The role emphasizes friendly communication, accuracy in processing documentation and payments, and a supportive, team-first work environment. This full-time position offers opportunities to grow in hospitality operations.