Front Desk Guest Experience Specialist

Visionary Companies, LLC; Village of Westbury (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages for full time

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

Visionary Companies, LLC is seeking a Guest Service Agent to greet, register and assist guests in a courteous manner, following brand standards and safety guidelines.

You will handle payments, create reservations, relay messages through the PMS, respond to guest requests and support front desk operations to ensure overall guest satisfaction.

Experience in hospitality and familiarity with PMS systems is preferred.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Visionary Companies, LLC is seeking a Guest Service Agent to greet, register and assist guests in a courteous manner, following brand standards and safety guidelines.

You will handle payments, create reservations, relay messages through the PMS, respond to guest requests and support front desk operations to ensure overall guest satisfaction.

Experience in hospitality and familiarity with PMS systems is preferred.