Night Auditor & Guest Experience Champion

Indus Hospitality Group, Inc; Town of Victor (NY); Vor Ort; USD 33.000 - 42.000; Vollzeit

Zusammenfassung

Indus Hospitality Group, Inc. is seeking an energetic Front Desk Associate in Town of Victor. The role involves greeting guests, checking them in, handling reservations, and coordinating with housekeeping and security to ensure a smooth stay.

You will answer phones, process charges, prepare folios, and print daily and end-of-day reports. Customer service, accurate cash handling, and familiarity with a hotel PMS are essential to succeed in this fast-paced environment.

Qualifikationen

• 1–3 months related experience and/or training.
• High school diploma or GED, or equivalent combination.
• Minimum age 18.

Aufgaben

• Greet, register, and assign rooms to guests.
• Answer telephone; post charges and collect payment.
• Make reservations and manage room availability.
• Prepare folios and daily/End of Day reports.
• Maintain lobby and front entrance areas; monitor facilities.
• Schedule shuttle runs and assist with wake-up calls.
• Provide guests information about hours, services, and local area.
• Process credit card transactions and balance PMS with reservations.

Kenntnisse

Customer service

Communication

Cash handling

Multitasking

Ausbildung

High school diploma or GED

Tools

Hotel PMS system

Jobbeschreibung

Indus Hospitality Group, Inc. is seeking an energetic Front Desk Associate in Town of Victor. The role involves greeting guests, checking them in, handling reservations, and coordinating with housekeeping and security to ensure a smooth stay.

You will answer phones, process charges, prepare folios, and print daily and end-of-day reports. Customer service, accurate cash handling, and familiarity with a hotel PMS are essential to succeed in this fast-paced environment.