Guest Services Front Desk Specialist

Guest Services, Inc.; Florida; On-site; USD 16,000 - 23,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Agent to perform desk attendant tasks, including guest and vendor check-in/check-out, reservations, and switchboard duties. Strong customer service skills are essential, with the ability to greet guests warmly and manage multiple responsibilities.

The role involves handling room assignments, providing rate quotes, balancing cash, and coordinating with housekeeping. Prior clerical experience and computer proficiency are expected.

Qualifications

• High School Diploma preferred. Minimum age 16.
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and multitasking.
• Computer proficiency.
• Demonstrated talent for interacting with a wide variety of people; ability to organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Ability to arrange and coordinate schedules for reservations.
• Excellent interpersonal, administrative, telephone and other communications skills.

Responsibilities

• Provide administrative, reception and program support to management and staff.
• Manage phone activity including providing general knowledge to callers.
• Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.
• Register and assign rooms to guests.
• Provide quotes for room rates and up-sell the guest when possible.
• Assist in coordinating the Front Desk and the Housekeeping Department.
• Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Responds to guest inquiries.
• Resolves guest complaints within scope of authority, otherwise refer the matter to the management.
• Maintain awareness of safety issues, and report them immediately to your manager.

Skills

Clerical skills

Typing

Filing

Cash register operation

Multi-tasking

Interpersonal skills

Problem solving

Schedule coordination

Education

High School Diploma

Tools

Reservations system

POS system

Job description

Guest Services, Inc. is seeking a Front Desk Agent to perform desk attendant tasks, including guest and vendor check-in/check-out, reservations, and switchboard duties. Strong customer service skills are essential, with the ability to greet guests warmly and manage multiple responsibilities.

The role involves handling room assignments, providing rate quotes, balancing cash, and coordinating with housekeeping. Prior clerical experience and computer proficiency are expected.