Hotel Front Desk & Guest Experience Specialist

LTD Hospitality Group; Chesapeake (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Competitive salary

Dental insurance

Employee discounts

Job summary

LTD Hospitality Group is hiring a Front Desk Associate to greet guests, handle check-ins/check-outs, and manage reservations with professionalism. You will balance cash, answer inquiries, and promote hotel services while ensuring a welcoming experience.

The ideal candidate has a positive attitude, strong multitasking ability, and a commitment to guest satisfaction. Weekend and holiday availability is required for this role.

Qualifications

• Has a sincere desire to exceed guest expectations.
• Excellent oral and written communication skills.
• Dependable and punctual with a positive attitude.
• Proficient with computers and hotel software basics.

Responsibilities

• Greet and register guests, assign rooms, and handle special requests.
• Manage check-ins/outs efficiently with a friendly manner.
• Ensure accurate cash handling and balance shifts per policy.
• Provide information on local services, dining, and directions.
• Sign up guests for loyalty programs and promote hotel services.
• Maintain a neat front desk area and follow safety procedures.

Skills

Guest service

Communication skills

Dependable

Computer proficiency

Education

High school diploma or equivalent

Job description

LTD Hospitality Group is hiring a Front Desk Associate to greet guests, handle check-ins/check-outs, and manage reservations with professionalism. You will balance cash, answer inquiries, and promote hotel services while ensuring a welcoming experience.

The ideal candidate has a positive attitude, strong multitasking ability, and a commitment to guest satisfaction. Weekend and holiday availability is required for this role.