Hotel Front Desk: Guest Service Agent

Shamin Hotels Master; Suffolk (VA); In loco; USD 19.000 - 21.000; Part-time

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401K plan with company match

Descrizione del lavoro

Shamin Hotels in Suffolk, VA seeks a Guest Service Agent to check guests in and out, handle reservations, and assist with guest inquiries. You will coordinate with the front office team to ensure smooth arrivals and departures, while processing payments and maintaining accuracy in guest accounts.

The role emphasizes friendly hospitality, attention to detail, and the ability to manage multiple tasks in a fast-paced environment, with an hourly pay structure and bi-weekly pay schedule.

Competenze

• Requires front desk or hospitality experience.
• Needs strong time management and multitasking ability.
• Attention to detail and accuracy in records and payments.
• Reliable transportation and punctuality required.
• Ability to interact warmly with guests and handle inquiries.

Mansioni

• Greet, register, and assign rooms to guests.
• Issue room keys and provide directions or escort as needed.
• Handle mail, messages, and communications via phone or switchboard.
• Respond to guest inquiries about services, dining, and local attractions.
• Process payments and post charges to guest accounts.
• Assist with reservations and room changes as required.
• Maintain compliance with hotel policies and procedures.

Conoscenze

Front desk experience

Time management

Attention to detail

Reliability

Clear communication

Formazione

High school diploma or GED

Descrizione del lavoro

Shamin Hotels in Suffolk, VA seeks a Guest Service Agent to check guests in and out, handle reservations, and assist with guest inquiries. You will coordinate with the front office team to ensure smooth arrivals and departures, while processing payments and maintaining accuracy in guest accounts.

The role emphasizes friendly hospitality, attention to detail, and the ability to manage multiple tasks in a fast-paced environment, with an hourly pay structure and bi-weekly pay schedule.