Guest Service Agent — Welcoming Front Desk Pro

Shamin Hotels Master; Sandston (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Disability insurance

Pet insurance

Gym membership discounts

Paid time off

Paid holidays

401K with company match

Employee discounts at hotels

Job summary

Shamin Hotels is seeking a Guest Service Agent in Sandston, VA to check guests in/out, assist with reservations, and guide guests on local attractions. The role involves processing payments, managing room assignments, and delivering a warm, welcoming guest experience.

The ideal candidate has hotel front desk experience, strong time-management skills, and attention to detail. This on-site position offers hourly pay and bi-weekly pay cycles with comprehensive benefits.

Qualifications

• Experience at a hotel front desk is preferred.
• Strong prioritization and time management skills.
• Ability to work quickly without compromising quality.
• Outstanding attention to detail.
• Reliable transportation required.

Responsibilities

• Greet guests, check them in/out, and assign rooms.
• Issue room keys and provide escort instructions as needed.
• Handle mail and messages, and operate phone and switchboard.
• Answer inquiries about hotel services and local attractions.
• Maintain records of room availability and guest accounts; post charges.
• Process reservations and collect payments.

Skills

Front Desk Experience

Time Management

Attention to Detail

Reliable Transportation

High School Diploma or GED

Education

High School Diploma or GED

Job description

Shamin Hotels is seeking a Guest Service Agent in Sandston, VA to check guests in/out, assist with reservations, and guide guests on local attractions. The role involves processing payments, managing room assignments, and delivering a warm, welcoming guest experience.

The ideal candidate has hotel front desk experience, strong time-management skills, and attention to detail. This on-site position offers hourly pay and bi-weekly pay cycles with comprehensive benefits.