Guest Service Agent - Hospitality Growth & Perks

Shamin Hotels, Inc.; Sandston (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee discounts

Job summary

Shamin Hotels is seeking a Guest Service Agent to assist guests with checking in and out, handling reservations, and guiding them about local activities and amenities. The role includes handling payments, issuing keys, and coordinating with the front desk and other departments to ensure a smooth guest experience.

A friendly, reliable team player with a guest-first attitude will thrive in this role. As part of a growing Virginia-based portfolio, the successful candidate will contribute to service

Qualifications

• Proven Experience As a Front Desk Agent Preferred.
• Prioritization and time management skills required.
• Working quickly without compromising quality.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Computes bill, collects payment and makes change for guests.
• Maintains records of room availability and guests’ accounts.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May deposit guests’ valuables in hotel safe or safe-deposit box.

Skills

Front desk experience

Time management

Quality focus

Education

High school diploma or GED

Job description

Shamin Hotels is seeking a Guest Service Agent to assist guests with checking in and out, handling reservations, and guiding them about local activities and amenities. The role includes handling payments, issuing keys, and coordinating with the front desk and other departments to ensure a smooth guest experience.

A friendly, reliable team player with a guest-first attitude will thrive in this role. As part of a growing Virginia-based portfolio, the successful candidate will contribute to service