Hotel Front Desk Receptionist

Hilton Garden Inn - Tallahassee; Tallahassee (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

WizeHire, Inc is seeking a friendly hotel front desk agent to welcome guests, assist with check-in and check-out, and manage guest accounts with courteous service. You will respond to inquiries and ensure a smooth arrival and stay for each guest.

You will also resolve complaints, communicate effectively, and collaborate with housekeeping and other departments to deliver a seamless guest experience from arrival to departure.

Qualifications

• Excellent communication and interpersonal skills.
• Strong guest-service orientation and a positive attitude.
• Ability to multitask and handle inquiries efficiently in a fast-paced environment.

Responsibilities

• Welcome guests and assist with check-in/check-out as part of the front desk team.
• Manage guest accounts and resolve inquiries in a timely and courteous manner.
• Field and resolve guest complaints to ensure a high level of guest satisfaction.
• Collaborate with other hotel departments to provide seamless guest service.

Skills

Clear communication

Guest-service mindset

Multitasking

Job description

Overview

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Welcome guests and assist with check-in/check-out as part of the front desk team.
• Manage guest accounts and resolve inquiries in a timely and courteous manner.
• Field and resolve guest complaints to ensure a high level of guest satisfaction.
• Collaborate with other hotel departments to provide seamless guest service.

Qualifications

• Excellent communication and interpersonal skills.
• Strong guest-service orientation and a positive attitude.
• Ability to multitask and handle inquiries efficiently in a fast-paced environment.