Hotel Front Desk Concierge – Flexible Hours

Topbrassdallas; Ontario (CA); In loco; USD 30.000 - 46.000; Tempo pieno

Descrizione del lavoro

Dreamscape Hospitality is seeking a Guest Services Representative to welcome guests, check them in/out, and assist with reservations and inquiries. You will act as the first point of contact, delivering attentive service and problem-solving with a friendly demeanor.

Your role includes coordinating with the Rooms department, handling calls, and ensuring guest satisfaction while upholding brand standards in a dynamic hotel environment.

Competenze

• High school diploma or equivalent; some college or hospitality training preferred.
• Experience in customer service, hospitality, or related field is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills; knowledge of hotel reservation software is a plus.
• Must be able to work flexible hours, including evenings, weekends and holidays.

Mansioni

• Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.
• Handle guest check-outs, ensuring accurate billing and payment processing.
• Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services, such as recommending local attractions, restaurants, and activities.
• Maintain a tidy and organized front desk area.
• Assist with luggage handling and other guest services as required.
• Uphold the hotel’s standards of quality and hospitality at all times.

Conoscenze

Customer service

Strong communication

Interpersonal skills

Multitasking

Basic computer skills

Flexible hours

Formazione

High school diploma or equivalent

Some college or hospitality training preferred

Strumenti

Hotel reservation software

Descrizione del lavoro

Dreamscape Hospitality is seeking a Guest Services Representative to welcome guests, check them in/out, and assist with reservations and inquiries. You will act as the first point of contact, delivering attentive service and problem-solving with a friendly demeanor.

Your role includes coordinating with the Rooms department, handling calls, and ensuring guest satisfaction while upholding brand standards in a dynamic hotel environment.