Guest Experience Concierge

Topbrassdallas; Columbus (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Dreamscape Hospitality is seeking a Guest Services Representative to greet guests, check in/out, handle reservations, and address inquiries to ensure a memorable experience.

You will provide concierge services, manage calls, and assist with luggage while upholding our standards of hospitality. Flexibility for evenings, weekends, and holidays is required.

Candidates should have a high school diploma, customer service experience, strong communication, and basic computer skills.

Qualifications

• High school diploma or equivalent.
• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests, check in/out, and provide information about services.
• Handle reservations, cancellations, and billing with accuracy.
• Answer calls, address inquiries, and resolve guest issues.
• Provide concierge recommendations and assist with luggage as needed.
• Maintain a tidy front desk and uphold hospitality standards.

Skills

Customer service

Communication

Multitasking

Hospitality experience

Education

High school diploma

Tools

Hotel reservation software

PMS software

Job description

Dreamscape Hospitality is seeking a Guest Services Representative to greet guests, check in/out, handle reservations, and address inquiries to ensure a memorable experience.

You will provide concierge services, manage calls, and assist with luggage while upholding our standards of hospitality. Flexibility for evenings, weekends, and holidays is required.

Candidates should have a high school diploma, customer service experience, strong communication, and basic computer skills.