Guest Experience Concierge - Flexible Hours

Dreamscape Hospitality; Galveston (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Dreamscape Hospitality in Galveston, TX is seeking a Guest Services Representative to deliver exceptional service at the front desk. You will check guests in and out, handle reservations, and respond to inquiries to ensure a memorable stay.

Join our Rooms team to greet guests, manage billing and payments, and provide concierge recommendations while upholding high standards of hospitality in a busy hotel environment.

Qualifications

• High school diploma or equivalent; some college or hospitality training preferred.
• Experience in customer service, hospitality, or related field preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.
• Handle guest check-outs, ensuring accurate billing and payment processing.
• Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services, such as recommending local attractions, restaurants, and activities.
• Maintain a tidy and organized front desk area.
• Assist with luggage handling and other guest services as required.
• Uphold the hotel’s standards of quality and hospitality at all times.

Skills

Strong communication

Interpersonal skills

Multitasking

Basic computer skills

Education

High school diploma or equivalent

Hospitality training or college coursework

Tools

Hotel reservation software

Job description

Dreamscape Hospitality in Galveston, TX is seeking a Guest Services Representative to deliver exceptional service at the front desk. You will check guests in and out, handle reservations, and respond to inquiries to ensure a memorable stay.

Join our Rooms team to greet guests, manage billing and payments, and provide concierge recommendations while upholding high standards of hospitality in a busy hotel environment.