Front Desk Guest Services Specialist — Flexible Hours

Dreamscape Hospitality; Lafayette (LA); On-site; USD 19,000 - 25,000; Full time

Job summary

Dreamscape Hospitality is seeking a Guest Services Representative to deliver exceptional service at the front desk. You will check guests in and out, manage reservations, and respond to guest inquiries to ensure a memorable stay.

Responsibilities include assisting with concierge services, handling phone calls, and maintaining an orderly front desk while upholding the hotel’s hospitality standards.

Qualifications

• High school diploma or equivalent required; some college or hospitality training preferred.
• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills are essential.
• Able to multitask and work in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.
• Must be able to work flexible hours, including evenings, weekends and holidays.

Responsibilities

• Greet guests, check in and check out, and assist with reservations.
• Answer guest inquiries and provide solutions to issues.
• Provide concierge-style information on hotel services and local attractions.
• Maintain a tidy, organized front desk and assist with luggage as needed.
• Maintain accurate billing and processing of payments during checkout.
• Uphold Dreamscape Hospitality standards of hospitality at all times.

Education

High school diploma or equivalent

Some college or hospitality training

Strong communication

Interpersonal skills

Multitasking

Ability to work in fast-paced environment

Flexible hours

Tools

Hotel reservation software

Job description

Dreamscape Hospitality is seeking a Guest Services Representative to deliver exceptional service at the front desk. You will check guests in and out, manage reservations, and respond to guest inquiries to ensure a memorable stay.

Responsibilities include assisting with concierge services, handling phone calls, and maintaining an orderly front desk while upholding the hotel’s hospitality standards.