Guest Services Concierge - Front Desk & Reservations

Courtyard Lafayette Airport; Lafayette (LA); Sur place; USD 17 000 - 25 000; Plein temps

Résumé du poste

Dreamscape Hospitality's Lafayette property is seeking a friendly Guest Services Representative to deliver outstanding guest experiences at the front desk. You will greet guests, check them in and out, handle reservations, and respond to inquiries with a helpful attitude.

In this role you will coordinate with other teams, assist with concierge services, manage calls, and uphold the hotel's service standards.

Qualifications

• High school diploma or equivalent required; some college or hospitality training preferred.
• Previous experience in customer service, hospitality, or related field preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Responsabilités

• Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.
• Handle guest check-outs, ensuring accurate billing and payment processing.
• Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services, such as recommending local attractions, restaurants, and activities.
• Maintain a tidy and organized front desk area.
• Assist with luggage handling and other guest services as required.
• Uphold the hotel’s standards of quality and hospitality at all times.

Connaissances

Customer service experience

Strong communication skills

Interpersonal skills

Multitasking abilities

Basic computer skills

Flexibility to work evenings, weekends

Formation

High school diploma or equivalent

Some college or hospitality training preferred

Outils

Hotel reservation software

Description du poste

Dreamscape Hospitality's Lafayette property is seeking a friendly Guest Services Representative to deliver outstanding guest experiences at the front desk. You will greet guests, check them in and out, handle reservations, and respond to inquiries with a helpful attitude.

In this role you will coordinate with other teams, assist with concierge services, manage calls, and uphold the hotel's service standards.