Guest Services Concierge | Front Desk Pro

Dreamscape Hospitality; Houston (TX); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Dreamscape Hospitality is seeking a friendly Guest Services Representative in Houston to deliver outstanding service at the front desk. You will check guests in and out, handle reservations, answer inquiries, and promote hotel amenities to ensure a memorable stay.

We value strong communication, multitasking in a fast-paced environment, and basic computer skills. Prior hospitality experience and familiarity with reservation software are a plus. Flexible hours apply.

Qualifikationen

• High school diploma or equivalent required; hospitality training preferred.
• Experience in customer service or hospitality is preferred.
• Strong communication and interpersonal skills.
• Able to multitask in a fast-paced hotel environment.
• Proficiency with basic computer tasks; reservation software a plus.

Aufgaben

• Greet guests on arrival, check them in, and provide information about the hotel’s services and amenities.
• Handle check-outs with accurate billing and payment processing.
• Answer calls, respond to inquiries, and resolve guest issues.
• Make, modify, and cancel reservations as needed.
• Provide concierge services with local recommendations.
• Keep front desk tidy and organized.
• Assist with luggage and other guest services as needed.
• Uphold hotel standards of quality and hospitality.

Kenntnisse

Communication skills

Interpersonal skills

Multitasking

Fast-paced environment

Basic computer skills

Hotel reservation software

Ausbildung

High school diploma

Hospitality training

Some college coursework

Tools

Hotel reservation software

Jobbeschreibung

Dreamscape Hospitality is seeking a friendly Guest Services Representative in Houston to deliver outstanding service at the front desk. You will check guests in and out, handle reservations, answer inquiries, and promote hotel amenities to ensure a memorable stay.

We value strong communication, multitasking in a fast-paced environment, and basic computer skills. Prior hospitality experience and familiarity with reservation software are a plus. Flexible hours apply.