Hospitality Front Desk Concierge

The Doyle Hotel; Charlottesville (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

Dreamscape Hospitality seeks a Guest Services Representative to deliver exceptional guest experiences at the front desk. Responsibilities include greeting guests, checking in/out, handling reservations, answering inquiries, and providing information on local attractions and services.

The role requires strong communication, the ability to multitask in a fast-paced hotel environment, and flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required; some college or hospitality training preferred.
• Previous experience in customer service, hospitality, or related field preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.
• Handle guest check-outs, ensuring accurate billing and payment processing.
• Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services, such as recommending local attractions, restaurants, and activities.
• Maintain a tidy and organized front desk area.
• Assist with luggage handling and other guest services as required.
• Uphold the hotel’s standards of quality and hospitality at all times.

Skills

Strong communication

Interpersonal skills

Multitasking

Flexibility

Education

High school diploma or equivalent

Hospitality training/college

Tools

Hotel reservation software

Job description

Dreamscape Hospitality seeks a Guest Services Representative to deliver exceptional guest experiences at the front desk. Responsibilities include greeting guests, checking in/out, handling reservations, answering inquiries, and providing information on local attractions and services.

The role requires strong communication, the ability to multitask in a fast-paced hotel environment, and flexibility to work evenings, weekends, and holidays.