Hotel Front Desk & Guest Services Associate

Topbrassdallas; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Dreamscape Hospitality is seeking a friendly Guest Services Representative to welcome guests, check them in and out, and handle reservations at the front desk.

You will respond to inquiries, provide concierge recommendations, assist with luggage as needed, and ensure accurate billing while maintaining a tidy, professional reception area. This role requires flexibility for evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required; some college or hospitality training preferred.
• Previous experience in customer service, hospitality, or related field preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.
• Handle guest check-outs, ensuring accurate billing and payment processing.
• Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services, such as recommending local attractions, restaurants, and activities.
• Maintain a tidy and organized front desk area.
• Assist with luggage handling and other guest services as required.
• Uphold the hotel’s standards of quality and hospitality at all times.

Skills

Communication

Interpersonal skills

Multitasking

Customer service

Education

High school diploma or equivalent

Hospitality training

Tools

Hotel reservation software

Job description

Dreamscape Hospitality is seeking a friendly Guest Services Representative to welcome guests, check them in and out, and handle reservations at the front desk.

You will respond to inquiries, provide concierge recommendations, assist with luggage as needed, and ensure accurate billing while maintaining a tidy, professional reception area. This role requires flexibility for evenings, weekends, and holidays.