Guest Services Specialist — Front Desk Concierge

Dreamscape Hospitality; Charlottesville (VA); On-site; USD 19,000 - 29,000; Full time

Job summary

Dreamscape Hospitality in Charlottesville is seeking a Guest Services Representative to deliver exceptional hospitality at our hotel. You will greet guests, check in/out, handle reservations, and respond to inquiries with a friendly, professional demeanor.

This on-site role requires strong communication, multitasking in a fast-paced environment, and basic computer skills; experience with hotel reservation software is a plus. Flexible hours including evenings, weekends, and holidays are required.

Qualifications

• Requires high school diploma; some college or hospitality training preferred.
• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.
• Flexible hours including evenings, weekends, and holidays.

Responsibilities

• Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.
• Handle guest check-outs, ensuring accurate billing and payment processing.
• Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services, such as recommending local attractions, restaurants, and activities.
• Maintain a tidy and organized front desk area.
• Assist with luggage handling and other guest services as required.
• Uphold the hotel’s standards of quality and hospitality at all times.

Skills

Customer service

Communication

Multitasking

Hospitality industry

Education

High school diploma

Some college or hospitality training

Tools

Hotel reservation software

Job description

Dreamscape Hospitality in Charlottesville is seeking a Guest Services Representative to deliver exceptional hospitality at our hotel. You will greet guests, check in/out, handle reservations, and respond to inquiries with a friendly, professional demeanor.

This on-site role requires strong communication, multitasking in a fast-paced environment, and basic computer skills; experience with hotel reservation software is a plus. Flexible hours including evenings, weekends, and holidays are required.