Hotel Front Desk Concierge: Elevate Guest Stays

The Westin Tysons Corner; Falls Church (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a friendly front desk associate to greet guests, register arrivals, and ensure an exceptional stay in line with the hotel’s high standards.

This role requires strong English communication, courteous service, accurate handling of payments, and the ability to work flexible hours in a 24/7 operation. Prior hospitality experience is preferred but not required; training is provided.

Qualifications

• High school diploma preferred.
• Hospitality experience preferred, but not required.
• Proficient with calculator and basic math.
• Strong written and verbal English communication.
• Ability to input information into a computer system.

Responsibilities

• Greet guests and register them using the computer system.
• Code electronic keys and process payments accurately.
• Answer phones and relay messages to guests.
• Resolve guest issues and ensure satisfaction.
• Maintain neat front desk and follow safety procedures.

Skills

Customer service

Communication skills

Data entry

English proficiency

Problem solving

Education

High school diploma or equivalent

Tools

Calculator

Computer systems

Job description

Driftwood Hospitality Management is seeking a friendly front desk associate to greet guests, register arrivals, and ensure an exceptional stay in line with the hotel’s high standards.

This role requires strong English communication, courteous service, accurate handling of payments, and the ability to work flexible hours in a 24/7 operation. Prior hospitality experience is preferred but not required; training is provided.