Front Desk Guest Experience Specialist

Orlando Fairfield Inn; Orlando (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Discounts

Job summary

Driftwood Hospitality Management seeks a front desk associate to greet guests, register arrivals, and close out accounts with accuracy and courtesy. You will input guest data, verify payment details, and provide local information to ensure an exceptional stay.

The role requires professional English communication and the ability to multitask across computer systems during a 24/7 operation. Strong customer service, math accuracy, and a positive demeanor are essential.

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Ability to read, listen, and communicate effectively in English.

Responsibilities

• Greet guests with a friendly welcome and check them in/out.
• Input and retrieve guest information in the computer system.
• Code keys, certificates, and coupons as needed.
• Process charges and balance house accounts; handle cash and vouchers.
• Answer the telephone with clear English and relay messages to guests.
• Resolve guest issues and ensure satisfaction during stay.
• Maintain neat front desk area and follow safety procedures.

Skills

Customer service

English proficiency

Communication skills

Numerical calculations

Cash handling

Education

High school diploma

Tools

Computer system

Job description

Driftwood Hospitality Management seeks a front desk associate to greet guests, register arrivals, and close out accounts with accuracy and courtesy. You will input guest data, verify payment details, and provide local information to ensure an exceptional stay.

The role requires professional English communication and the ability to multitask across computer systems during a 24/7 operation. Strong customer service, math accuracy, and a positive demeanor are essential.