Guest Experience Concierge

Driftwood Hospitality Management; Durham (NC); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management seeks a Front Desk Associate to greet guests, register arrivals, and manage payments. You will handle check-in/out, post charges, answer phones, and assist with guest inquiries to ensure a superior stay.

The role requires strong English communication, basic arithmetic, and competent computer use. This position supports hotel operations and requires standing for long periods at the front desk.

Qualifications

• High school diploma or equivalent; college coursework preferred.
• Hospitality experience preferred, but not required.
• Ability to perform basic arithmetic using a calculator.
• Ability to read, listen, and communicate effectively in English.
• Ability to input information accurately using a computer system.
• Hearing and visual ability to observe and respond to emergencies.

Responsibilities

• Greet guests with a friendly, sincere welcome and provide courteous service.
• Complete check-in and check-out processes; confirm guest details and room rate.
• Verify and imprint credit cards for authorization; handle cash and payments.
• Post charges to guest rooms and accounts via the computer system.
• Answer phone calls promptly and relay messages to guests.
• Resolve guest issues and ensure satisfaction within guidelines.
• Maintain front desk areas neat and assist other staff as needed.

Skills

Customer service

Communication

English proficiency

Cash handling

Computer literacy

Problem solving

Education

High school diploma or equivalent

Tools

Calculator

Front desk software

Job description

Driftwood Hospitality Management seeks a Front Desk Associate to greet guests, register arrivals, and manage payments. You will handle check-in/out, post charges, answer phones, and assist with guest inquiries to ensure a superior stay.

The role requires strong English communication, basic arithmetic, and competent computer use. This position supports hotel operations and requires standing for long periods at the front desk.