Hotel Front Desk Clerk

La Quinta Inn & Suites Albuquerque West; Albuquerque (NM); On-site; USD 18,000 - 19,000; Full time

Job summary

La Quinta Inn & Suites Albuquerque West in Albuquerque, NM seeks a positive front desk agent to deliver an exceptional guest experience. You will welcome guests, manage reservations, issue keys, and handle inquiries to ensure an excellent stay.

Ideal candidates have strong communication and computer skills with a guest-service mindset. Hotel experience is preferred but not required; a friendly, fast-paced environment is offered.

Qualifications

• High school graduate, GED or equivalent.
• Strong communication and guest service focus.
• 1+ year hotel industry experience preferred.
• Familiar with Microsoft Office and reservation systems.
• Comfortable taking calls and handling stressful situations.

Responsibilities

• Respond to guest inquiries
• Work with housekeeping to prepare rooms for new guests
• Take bookings in person, online, or by phone; answer questions about rates, availability, and amenities
• Welcome, register, check-in/out guests; provide keys and room numbers; record payment information
• Maintain accurate guest account records
• Handle customer complaints as necessary

Skills

Customer service

Time management

Organizational skills

Interpersonal skills

Telephone handling

Microsoft Office

Reservation systems

Computer efficiency

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.

Compensation

$13 - $14 hourly

Qualifications

• Demonstrates time management, organizational skills, and customer service
• Computer efficiency
• Preferred experience but not required
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Comfortable taking telephone calls and mitigating stressful situations
• High school graduate, GED recipient, or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• 1+ year of hotel industry experience or related job preferred

Responsibilities

• Respond to guest inquiries
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Handle customer complaints as necessary