Hotel Front Desk Clerk

Everhome Suites Ocala I-75 North; Ocala (FL); On-site; USD 15,911 - 22,661; Full time

Job summary

A leading hotel chain located in Ocala, Florida is seeking a dedicated hotel front desk agent. The role involves welcoming guests, managing accounts, and ensuring high customer satisfaction. Candidates should have at least a high school diploma and one year of hospitality experience. Strong communication and customer service skills are essential. We offer a competitive hourly wage of $14 and a dynamic work environment.

Qualifications

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
• Has experience answering telephone calls and troubleshooting stressful situations.
• Strong communication skills and a passion for customer satisfaction.

Responsibilities

• Welcome, register, check-in, and check out guests.
• Maintain accurate records of all hotel guest account information.
• Work with housekeeping to ensure rooms are ready.
• Answer calls regarding bookings and guest inquiries.
• Mitigate customer complaints as needed.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

Overview

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Compensation

$14 hourly

Responsibilities

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information


• Bookkeeping: keep accurate records of all hotel guest account information


• Work with the housekeeping staff to ensure rooms are ready for new guests


• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests


• Mitigate customer complaints as needed

Qualifications

• High school diploma, GED, or equivalent


• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred


• Has experience answering telephone calls and troubleshooting stressful situations


• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills


• Working knowledge of Microsoft Office and reservation management systems

About Company

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things Everhome Suites Ocala!