Hotel Front Desk Clerk Pt Ft

Everhome Suites Somerset - South Brunswick; United States; On-site; USD 23,419 - 24,796; Part time

Job summary

Everhome Suites Somerset - South Brunswick is looking for an enthusiastic hotel front desk agent to join our guest services team. You will greet guests, manage accounts, answer inquiries, and handle complaints to ensure every guest experience is excellent.

The ideal candidate should have a background in hospitality with at least one year of experience, strong communication skills, and a passion for guest service. Compensation is between $17 - $18 per hour.

Qualifications

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
• Excellent time management, organizational, customer service, and interpersonal skills required.
• Previous experience or working knowledge of Microsoft Office and reservation management systems.

Responsibilities

• Field customer complaints when necessary.
• Connect with housekeeping to ensure guest accommodations are ready.
• Welcome guests and manage check-in and check-out processes.
• Answer incoming calls and questions regarding room bookings and amenities.
• Perform regular bookkeeping duties to maintain correct hotel guest information.
• Assist with light cleaning and laundry.

Skills

Customer service skills

Time management

Organizational skills

Interpersonal skills

Microsoft Office knowledge

Experience with reservation systems

Education

High school diploma or GED

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Field customer complaints when necessary
• Connect with the housekeeping department to ensure guest accommodations are ready
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Light Cleaning and Laundry

Qualifications

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• High school diploma, GED, or equivalent
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations

Compensation

$17 - $18 hourly