Hotel Front Desk Clerk

ARK; Cheyenne (WY); Presencial; USD 22.000 - 25.000; Jornada completa

Descripción de la vacante

ARK is seeking a friendly and service-oriented hotel front desk agent to join our guest services team in Cheyenne, WY. You will welcome guests, manage accounts, answer inquiries, and handle requests to ensure an excellent guest experience.

Responsibilities include greeting guests, checking in/out, coordinating with housekeeping, taking bookings, and resolving guest concerns with a positive, professional demeanor. Strong communication and multitasking are key.

Formación

• High school graduate, GED recipient, or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• 1+ year of hotel industry experience or related job preferred
• Comfortable taking telephone calls and mitigating stressful situations

Responsabilidades

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Handle customer complaints as necessary
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Conocimientos

Customer service

Communication

Time management

Interpersonal skills

Problem solving

Phone handling

Educación

High school diploma or GED

Herramientas

Microsoft Office

Reservation systems

Descripción del empleo

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment,

Compensation

$16.50 - $17.50 hourly

Qualifications

• High school graduate, GED recipient, or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• 1+ year of hotel industry experience or related job preferred
• Comfortable taking telephone calls and mitigating stressful situations

Responsibilities

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Handle customer complaints as necessary
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests