Hotel Front Desk Attendant - Pm Shift

Best Western Plus Riverfront; Great Falls (MT); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Bonuses

Job summary

Best Western Plus Riverfront in Great Falls, MT is seeking a friendly Front Desk Agent to warmly welcome guests, manage reservations, and assist with guest needs throughout their stay.

You will handle check-ins/outs, answer calls, coordinate with hotel departments, and provide local recommendations to enhance the guest experience. This role emphasizes exceptional service, multitasking, and staying calm under pressure.

Qualifications

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.
• Comfortable taking telephone calls and mitigating stressful situations.
• Exhibits working knowledge of Microsoft Office and reservation management systems.
• 1+ year of hotel industry experience or related job preferred; ability to stand for long periods and assist with luggage (lifting up to 25lbs).

Responsibilities

• Answer incoming calls and questions about guests' needs in person and online regarding room bookings, room rates, amenities, make reservations, reward programs, and special requests.
• Communicate with all departments to ensure all areas of the hotel are ready for an exceptional stay, as well as special requests.
• Welcome guests at check-in and check-out, ensuring reservations have correct information and payment type; distribute keys and offer local suggestions for guest experience.
• Respond to and resolve customer complaints; refer to management or other departments as needed to address guest needs promptly.

Skills

Time management

Organizational skills

Customer service

Interpersonal skills

Phone handling

Reservation systems

Microsoft Office

Hotel experience

Luggage handling

Tools

Reservation management systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment and with flexible hours should start their application today! Responsibilities: Answer incoming calls and questions about guests' needs in person and online regarding room bookings, room rates, amenities, make reservations, reward programs, and special requests. Communicate with all departments to ensure all areas of the hotel are ready for an exceptional stay, as well as special requests. Welcome guests at check-in, check-out guest upon departure. Make sure the reservation has all correct information, including payment type; distribute keys and offer local suggestions for guest experience. Respond and attempt to resolve customer complaints; refer to management or other departments when necessary to take care of guest needs in a timely and proper manner.

Qualifications

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Comfortable taking telephone calls and mitigating stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems
• 1+ year of hotel industry experience or related job preferred Ability to stand for long periods of time. Assist with luggage as needed and other physical abilitys such as lifting 25lbs.

Compensation: $16.50 + Bonuses

• Answer incoming calls and questions about guests' needs in person and online regarding room bookings, room rates, amenities, make reservations, reward programs, and special requests.
• Communicate with all departments to ensure all areas of the hotel are ready for an exceptional stay, as well as special requests.
• Welcome guests at check-in, check-out guest upon departure. Make sure the reservation has all correct information, including payment type; distribute keys and offer local suggestions for guest experience.
• Respond and attempt to resolve customer complaints; refer to management or other departments when necessary to take care of guest needs in a timely and proper manner.