Hotel Front Desk Receptionist

ARK; Dothan (AL); On-site; USD 16,000 - 17,000; Full time

Job summary

Join a high-energy team with flexible hours and growth opportunities. Prior front desk or hotel experience is preferred; proficiency with MS Office and reservation systems is expected to support daily operations.

Qualifications

• High school diploma or GED required.
• 1+ year hotel industry experience preferred.
• Strong verbal communication under pressure.
• Proficient with reservation systems and MS Office.
• Excellent time management and organizational skills.

Responsibilities

• Mitigate customer complaints as needed.
• Greet, check-in, and check-out guests; distribute keys and record room assignments.
• Maintain accurate guest accounts and ensure up-to-date records.
• Book rooms in person, online, and via calls; answer inquiries about rooms, rates, and amenities.
• Coordinate with housekeeping to ensure rooms are ready.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Telephone handling

Education

High school diploma / GED

Tools

Microsoft Office

Reservation systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Compensation:

$11.75 - $12 hourly

Qualifications

• Working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Must have graduated high school, received a GED or equivalent
• 1+ year of hotel industry experience or related job preferred
• Comfortable taking telephone calls and mitigating stressful situations

Responsibilities

• Mitigate customer complaints as needed
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Communicate with housekeeping to make sure guest rooms are ready