Hotel Front Desk Attendant

Candlewood Suites Thornton; Thornton (CO); On-site; USD 22,041 - 24,108; Part time

Job summary

Candlewood Suites Thornton is looking for a hotel front desk agent to join their guest services team. If you have a passion for service and enjoy making guests smile, this position may be perfect for you. Responsibilities include welcoming guests, managing their accounts, and addressing any requests they may have.

The ideal candidate will display strong interpersonal skills, have a high school diploma or GED, and bring some hotel experience. Compensation is competitive, with flexible hours available.

Qualifications

• Impeccable interpersonal, time management, organizational, and customer service skills.
• Comfortable taking telephone calls and managing stressful situations.
• 1+ year of hotel industry experience or related job preferred.

Responsibilities

• Answer incoming calls and questions about guest needs.
• Check guests in and out, ensuring accurate keys and rooms.
• Mitigate customer complaints as needed.
• Work with housekeeping to ensure rooms are ready.
• Ensure accuracy of hotel guest account information.

Skills

Interpersonal skills

Time management

Organizational skills

Customer service skills

Telephone communication

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Overview

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high‑energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• Answer incoming calls and questions about guests’ needs in‑person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Mitigate customer complaints as needed
• Work with the housekeeping staff to ensure rooms are ready for new guests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications

• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Must have graduated high school, received a GED or equivalent
• Comfortable taking telephone calls and mitigating stressful situations
• 1+ year of hotel industry experience or related job preferred
• Working knowledge of Microsoft Office and reservation management systems

Compensation

$16 - $17.50 hourly