Hotel Front Desk Second Shift

Embassy Suites Denver Tech Center; Centennial (CO); On-site; USD 26,000 - 28,000; Full time

Job summary

Embassy Suites Denver Tech Center is seeking a hotel front desk agent to welcome guests, manage accounts, and ensure a superb stay. You will check guests in/out, handle requests, and assist with room bookings and rates.

The role requires strong communication, 1+ year hospitality experience (preferred), and proficiency with Microsoft Office and reservation systems. Flexible hours and a fast-paced environment await in Centennial, CO.

Qualifications

• Excellent time management, organizational, customer service and interpersonal skills.
• Comfortable taking telephone calls and handling stressful situations.
• At least 1 year hospitality experience as front desk agent or similar preferred.
• Working knowledge of Microsoft Office and reservation systems.
• High school diploma or GED.

Responsibilities

• Greet guests and check them in/out, ensuring correct keys and room numbers.
• Maintain accurate and up-to-date guest account information.
• Handle guest complaints when needed.
• Coordinate with housekeeping to prepare rooms for new guests.
• Answer calls and inquiries about room bookings, rates, amenities, and rewards programs.
• Stand for 8-hour shifts in a dynamic environment.

Skills

Time management

Customer service

Interpersonal skills

Phone communication

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Field customer complaints when necessary
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment.

Qualifications

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Comfortable taking telephone calls and mitigating stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Working knowledge of Microsoft Office and reservation management systems
• High school graduate, GED recipient, or equivalent

Must be able to stand on your feet for 8 hours during a typical shift. Please apply only if you meet each of these criteria.

Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment.

Compensation: $19 - $19.50 hourly