Hotel Front Desk Attendant

Hotel Indigo Waco-Baylor; Waco (TX); On-site; USD 19,286 - 22,041; Full time

Job summary

Hotel Indigo Waco-Baylor is seeking a positive and professional front desk agent to deliver exceptional guest experiences. Responsibilities include welcoming guests, managing their information, and handling bookings and inquiries.

The ideal candidate should have strong communication and customer service skills, with at least one year of experience in the hospitality industry. This position offers a compensation of $14 - $16 per hour.

Qualifications

• 1 year of experience in the hospitality industry preferred.
• Comfortable taking telephone calls and handling stressful situations.
• Strong work ethic and commitment to guest satisfaction.

Responsibilities

• Welcome and check in guests, providing correct keys.
• Manage guest inquiries and complaints efficiently.
• Connect with housekeeping to ensure readiness of accommodations.

Skills

Communication skills

Customer service skills

Time management skills

Organizational skills

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Connect with the housekeeping department to ensure guest accommodations are ready • Handle customer complaints as necessary • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Bookkeeping: keep accurate records of all hotel guest account information • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Qualifications: • Comfortable taking telephone calls and mitigating stressful situations • Exhibits working knowledge of Microsoft Office and reservation management systems • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • High school graduate, GED recipient, or equivalent • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills Compensation: $14 - $16 hourly

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