Hotel Front Desk Attendant

Extended Stay America Temple; Temple (TX); On-site; USD 16,531 - 24,796; Full time

Job summary

A leading extended-stay hotel in Texas is seeking a Front Desk Agent to be the first point of contact for guests. Responsibilities include handling reservations, coordinating with housekeeping, and managing guest check-ins and check-outs. Ideal candidates will have some customer service experience and be able to work flexible schedules, including weekends. Compensation ranges from $12 to $18 per hour.

Qualifications

• Experience in food service or hospitality preferred.
• Ability to stand, walk, and lift up to 25 pounds as needed.
• Flexible scheduling, including weekends and holidays.

Responsibilities

• Take reservations in person, via email, or over the phone.
• Coordinate with housekeeping and maintenance to resolve guest concerns.
• Handle guest check-ins, check-outs, and payment processing.
• Operate hotel switchboard and provide information.
• Inform guests about hotel amenities and travel directions.

Skills

Customer service experience

Multitasking

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

Proficiency in Microsoft Outlook

Proficiency in Microsoft PowerPoint

Job description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Responsibilities

• Take reservations in person, via email, or over the phone, including group bookings.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Operate hotel switchboard, take calls and provide information and transfer calls.
• Provide guests with information about hotel amenities, dining, and travel directions.

Qualifications

• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proven customer service experience with a strong guest-focused mentality.
• Availability to work flexible schedules, including weekends and holidays.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.

Compensation: $12 - $18 hourly