Hotel Front Desk Attendant PartTime

Extended Stay America Suites Albuquerque - Rio Rancho Blvd; Rio Rancho (NM); On-site; USD 18,000 - 22,000; Full time

Job summary

Extended Stay America Suites Albuquerque - Rio Rancho Blvd is seeking a friendly Hotel Front Desk Attendant to be the first point of contact for guests. You will check guests in and out, handle reservations, and uphold our property's vision and values to create a positive stay.

You will balance cash, assist with inquiries about services, and coordinate with housekeeping as needed. Strong computer skills (MS Office) and a guest-focused attitude are essential; hospitality experience is preferred

Qualifications

• Experience in hospitality or customer service is preferred but not required.
• Strong guest-focused attitude and multitasking abilities.
• Willingness to work flexible schedules, including weekends and holidays.
• Proficiency with basic office software (MS Excel/Word/Outlook/PowerPoint).

Responsibilities

• Check guests in and out and manage the registration process.
• Answer questions about hotel services, facilities, directions, and dining.
• Take reservations by phone, email, and in person, including groups.
• Balance cash at each shift end and generate shift reports.
• Coordinate with housekeeping/maintenance to resolve issues and minimize disruptions.

Skills

Customer service

Guest service

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Internet software

Job description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Take reservations over the telephone, through emails and in person, including groups
• Balance cash at the end of each shift and generate reports for the next shift.
• Welcome guests warmly, determine their needs, and manage the registration process.

Qualifications

• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Experience in hospitality or customer service is preferred but not required.
• Availability to work flexible schedules, including weekends and holidays.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint

Compensation: $13 - $16 hourly depending on experience