Hotel Front Desk Attendant

WizeHire, Inc; Prattville (AL); On-site; USD 19,286 - 20,664; Part time

Job summary

Hampton Inn Prattville is seeking a Front Desk Agent to be the first point of contact for guests, managing check-ins, check-outs, and guest inquiries. The role requires multitasking while maintaining a strong focus on customer service.

Ideal candidates should have some experience in hospitality, the ability to lift light weights, and proficiency in Microsoft Office applications. Weekend and holiday availability is necessary for this position.

Qualifications

• Experience in hospitality or customer service preferred but not required.
• Physical ability to stand, walk, and lift up to 25 pounds.
• Strong guest-focused mentality required.

Responsibilities

• Handle guest check-ins, check-outs, and payment processing.
• Balance cash at the end of each shift and generate reports.
• Answer queries regarding hotel services and facilities.

Skills

Customer service experience

Multitasking

Proficiency in Microsoft Office

Job description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Responsibilities

• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
• Balance cash at the end of each shift and generate reports for the next shift
• Handle guest check‑ins, check‑outs, and payment processing with accuracy
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions

Qualifications

• Experience in hospitality or customer service is preferred but not required
• Physical ability to stand, walk, and lift up to 25 pounds as needed
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Proven customer service experience with a strong guest‑focused mentality
• Availability to work flexible schedules, including weekends and holidays

Compensation

$14 - $15 hourly