Hotel Front Desk Attendant

ARK; Portland (OR); On-site; USD 23,000 - 25,000; Full time

Job summary

ARK Portland seeks a friendly Front Desk Agent to be the first point of contact for guests, greeting them warmly and handling check-ins with efficiency and courtesy. This role supports a smooth, welcoming stay and reflects ARK's commitment to service.

You will balance cash at the end of shifts, manage check-ins/outs, operate the hotel switchboard, and provide guests with information about amenities and local directions to ensure a positive guest experience.

Qualifications

• Proficiency in internet software and Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
• Strong customer service skills with a guest-focused approach.
• Physical ability to stand, walk, and lift up to 25 pounds.
• Hospitality experience preferred but not required; all experience levels welcome.
• Availability for flexible schedules, including weekends and holidays.

Responsibilities

• Balance cash at end of shift and generate accounting reports for the next shift.
• Manage guest check-ins and check-outs.
• Operate the hotel switchboard, answer inquiries, and transfer calls.
• Provide guests with information about hotel amenities, dining, and directions.
• Coordinate with housekeeping and maintenance to minimize out-of-order rooms.

Skills

Internet software

Excel

Word

Outlook

PowerPoint

Customer service

Job description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Compensation:

$17 - $18 hourly

Qualifications

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Strong customer service skills with a guest-focused approach.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Availability to work flexible schedules, including weekends and holidays.

Responsibilities

• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Manage guest check-ins and check-outs appropriately
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Provide guests with information about hotel amenities, dining, and travel directions.
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms