Front Desk Agent

Everhome Suites Salem; Salem (OR); On-site; USD 21,000 - 29,000; Full time

Job summary

Everhome Suites Salem is seeking a friendly Front Desk Attendant to welcome guests and coordinate their stay from check-in to check-out. You will play a key role in delivering a positive first impression and ensuring seamless service.

As the first point of contact, you will greet guests, handle registrations, answer questions about hotel services, and assist with payment processing. A guest-focused attitude and dependable multitasking are essential.

Qualifications

• Strong customer service skills with a guest-focused approach.
• Proficiency in internet software and Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Physical ability to stand, walk, and lift up to 25 pounds.
• Hospitality experience preferred but not required; open to all levels.

Responsibilities

• Coordinate with housekeeping and maintenance to resolve guest concerns promptly.
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions.
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.

Skills

Customer service

Guest-focused approach

Tools

Microsoft Excel

Word

Outlook

PowerPoint

Job description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions.
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Strong customer service skills with a guest-focused approach.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.

Compensation: $18 hourly